Shipping Policy
1. Dispatch Timelines
1.1. Orders are processed and dispatched within [1–2 working days] of successful payment confirmation.
1.2. During peak seasons, promotional events, or due to unforeseen circumstances (including natural calamities, strikes, or courier delays), dispatch timelines may be extended.
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2. Delivery Timelines
2.1. Delivery is typically completed within [2–5 business days] from dispatch, depending on the destination and the courier partner.
2.2. Remote or rural locations may experience longer delivery times.
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3. Shipping Charges
3.1. Shipping charges, if applicable, shall be displayed at the checkout page prior to order confirmation.
3.2. Free shipping may be offered for promotional purposes or at the discretion of the Company.
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4. Delivery Responsibility
4.1. Customers must provide accurate and complete shipping information, including full name, address, and contact number.
4.2. The Company shall not be held liable for delayed, failed, or misrouted deliveries resulting from incorrect or incomplete details provided by the Customer.
4.3. Risk of loss, damage, or theft of the products shall pass to the Customer upon confirmation of delivery by the courier service provider.
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5. Order Tracking
5.1. Once an order is dispatched, tracking details (where available) shall be provided to the Customer via email/WhatsApp/SMS.
5.2. Customers are responsible for monitoring shipment status using the tracking details provided.
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6. Undelivered or Returned Orders
6.1. If a package is returned to the Company due to incorrect address, non-availability of the Customer, or refusal to accept delivery, the Customer may be required to bear reshipping charges.
6.2. In cases where the Customer requests order cancellation after non-delivery, the Refund & Cancellation Policy shall apply.
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7. Governing Law
7.1. This Policy shall be governed by and construed in accordance with the laws of India.
7.2. Any disputes shall fall under the exclusive jurisdiction of the competent courts at Tamilnadu, India.